Customer Care

💌 Customer Care | Sustainafit.shop

At Sustainafit Fitness, we’re here to support you every step of your fitness journey — from the moment you place your order to the day your gear helps you crush your goals. Our mission is to make your experience easy, empowering, and stress-free.

💬 How We Can Help

We know your time is valuable. That’s why our customer care team is dedicated to quick responses and clear solutions. Whether you have questions about sizing, shipping, or returns, we’re always happy to help.

You can reach us at:
📧 support@sustainafit.shop
Our team responds within 24–48 hours Monday through Friday.

🚚 Shipping & Delivery

We partner with trusted global carriers to deliver your fitness essentials safely and on time.

  • Processing time: 1–3 business days

  • Delivery time: 7–14 business days (depending on location)

  • You’ll receive a tracking number as soon as your order ships.

Please note: During holidays or sales, shipping times may be slightly extended.

🔁 Returns & Exchanges

We want you to love every Sustainafit purchase. If you’re not 100% satisfied:

  • Returns accepted within 30 days of delivery.

  • Items must be unused, unwashed, and in original packaging.

  • Contact us at returns@sustainafit.shop with your order number and reason for return.

Once approved, we’ll guide you through the simple return process.

💳 Secure Payments

Your safety is our priority. Sustainafit.shop uses encrypted checkout and trusted payment processors so you can shop with confidence. We accept major credit cards, PayPal, and other secure payment methods.

💪 Our Promise

We believe fitness should feel accessible, inspiring, and fun — not stressful. If something isn’t right, let us know. We’ll do everything we can to make it right, because your journey matters to us.

🌿 Sustainability Commitment

Every order is packaged with care and mindfulness. Sustainafit is dedicated to reducing waste, supporting responsible suppliers, and creating fitness gear that lasts — for you and the planet.

💖 Thank You for Being Part of the Sustainafit Family

Your support helps us continue empowering everyday women and moms to live stronger, healthier lives. We’re more than a brand — we’re a community.

→ Have a question?
Contact Us and our friendly team will be happy to help!