Returns/Refund Policy

Return & Refund Policy

Effective Date: 14-day

Thank you for shopping with SUSTAINAFIT LLC We want you to be satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn or unused
  • In its original condition
  • With tags attached
  • In the original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

2. How to Request a Return

To initiate a return, please contact us at:

Email: info@sustainafit.shop

Once your return request is approved, you will receive instructions on how to send your item back.

Return Address:
SustainaFit LLC
3840 Citroen Drive
Sebring, FL 33872
United States

Important:

  • Customers are responsible for return shipping costs
  • Items sent back without prior approval will not be accepted

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery.

We may request:

  • Photos of the item
  • Photos of the packaging

We will assess the issue and work to resolve it as quickly as possible.

4. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care products (e.g., beauty items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible, please contact us before making a return.

5. Exchanges

We do not offer direct exchanges.

To receive a different item, please return your original item (if eligible), and place a new order once your return is approved.

6. European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must meet the same return conditions listed above.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: up to 10 business days

Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: info@sustainafit.shop

8. Contact Information

Business Name: SUSTAINAFIT LLC
Legal Entity: JAKI

Email: info@sustainafit.shop
Phone: +1 833-993-4863

Business Address:
Sustainafit LLC
3840 Citroen Drive
Sebring, FL 33872
United States