Returns & Exchanges
Understanding Returns: Your Guide to Hassle-Free Returns
At Sustainafit Fitness, we want you to be satisfied with your purchase. Please review our refund and return policy below.
β³ 30-Day Return Policy
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
β Eligibility for Returns
To be eligible for a return:
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Items must be unused, unworn, and in the same condition as received
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Items must include original tags and packaging
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Proof of purchase is required
Items returned without prior authorization will not be accepted.
π© How to Start a Return
To initiate a return, please contact us at:
Email: returns@sustainafit.shop
If your return request is approved, we will provide:
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Return authorization
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Return shipping instructions
A return shipping label may be provided when applicable.
π Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
π¦ Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of receipt so we can resolve the issue promptly.
π Exchanges
To exchange an item, we recommend:
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Returning the original item following the steps above
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Placing a new order once the return is approved
This ensures the fastest processing time.
π³ Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 10 business days
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Banks or credit card providers may require additional time to post the refund
If more than 15 business days have passed since refund approval, please contact us.
π Business Information
Sustainafit LLC
3840 Citroen Drive
Sebring, FL 33872
United States
Returns & Support Email: returns@sustainafit.shop
What Are Returns?
Returns refer to the process of sending back purchased items to a retailer. Most retailers offer this service to ensure customer satisfaction. When you receive a product that doesn't meet your expectations, you can initiate a return. This process is crucial because it allows you to get your money back or exchange the item for something that better suits your needs. Understanding the returns policy is essential so that you won't face any surprises.
How to Return an Item
To return an item, first, check our specific returns policy. Usually, you must keep the original packaging and any tags intact. Additionally, you might need to fill out a returns form, which you can easily find on our website. After you have everything ready, you can ship the item back to us or take it to a designated returns center. This ensures that your return is processed quickly and efficiently.
Exchanges Made Easy
If you'd prefer to exchange an item rather than return it, our process is just as simple. You can request an exchange for a different size or color of the same item. Itβs important to act quickly, as exchanges often need to be initiated within a specific timeframe. This is beneficial because it allows you to keep your shopping experience enjoyable without unnecessary hassle.