Refund policy
Return & Refund Policy
At Sustainafit Fitness, operated by Sustainafit LLC, we want you to be satisfied with your purchase. Please review our return and refund policy below.
⏳ 30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
✅ Eligibility for Returns
To be eligible for a return:
- Items must be unused, unworn, and in the same condition as received
- Items must include original tags and packaging
- Proof of purchase is required
- Items returned without prior authorization will not be accepted
📩 How to Start a Return
To initiate a return, please contact us at:
Email: info@sustainafit.shop
If your return request is approved, we will provide:
- Return authorization
- Return shipping instructions
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
📦 Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you and resolve the issue promptly.
🔄 Exchanges
To exchange an item, we recommend:
- Returning the original item following the steps above
- Placing a new order once the return is approved
This ensures the fastest processing time.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method
- Processing time is typically up to 10 business days
Please note that banks and credit card providers may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
📍 Business Information
Business Name (Brand): Sustainafit Fitness
Legal Business Name: Sustainafit LLC
Business Address:
3840 Citroen Drive
Sebring, FL 33872
United States
Email: info@sustainafit.shop
Phone: +1 (833) 993-4863
Sustainafit Fitness is operated by Sustainafit LLC.